11. Nothing happens if you complain in shops and restaurants.

I disagree with this statement.

Nowadays, customer service is one of the most important factors to make businesses successful. Businesses always regard customers as their Gods. Satisfying customers is their common goal as well as responsibility. Thus, many shops/restaurants provide good customer services in order to attract more customers. If a waiter in a restaurant is rude to you, it’s your rights to ask to meet the manager and give him your complaints. Many restaurants also have a mailbox where you can put your feedback paper into. From your feedback, the manager will have his own way to solve your problems and make you pleased. Because of the importance of customer service today, your complaints will never be ignored in shops/restaurants.

12. Famous people should use their status to make the world a better place.

In my opinion, this statement is totally correct.

A famous person has the prestige and admiration from other people. Many people also consider the famous ones as models for them to follow. So, famous people should take full advantage of their special status to do something useful for society, for example: propagandizing for a campaign protecting animals,… Their noble behaviours not only help to make the world a better place, help poor people have a better life, help to protect environment… but also build their beautiful image in other people’s eyes. Their prestiges will be raised a lot.