1.Các loại bars trong bộ phận F and B

Bars

Restaurant –minibar –dancingbar-ktvbars-skybars-poolbar-lobbybar.

Khác nhau giữa Minibar và tủ lạnh

Tủ lạnh : 2 chức năng –làm đông

                                     -làm lạnh

Minibar: 1 chức năng làm lạnh không trữ đồ ăn ,kinh tế hiện đại không phát ra tiếng ồn.

Chức danh trong bar:

Bars manager (beverage manager)

Asst bars manager

Bar supervisor

Bar captain

Batender

2.Các dụng cụ trong bar:

Barspoon-blender-jigger-knives-wine opener-measuring cups-ice crushers-ice bucket and tongs-bottle opener-champagne stopper-cutting board-citrus spout-citrus striper-muddler-pitcher-boston shaker-vegetable peeler.

Trái cây và các dụng cụ kèm theo:

Apple-hands

Banana-knife

Custand apple-hands

Durian-fork

Dragon fruit-knife and fork

Grapes-hands

Grapes fruit-knife and fork

Jack fruit-knife and fork

Mandarin-hand

Milk fruit-knife and fork

Mangosteen –knife and fork

Mango-knife and spoon

Orange-knife

Pine apple-knife and fork

Pear-hands

Persimmon-knife and fork

Rambutan-knife

Water melon-knife and fork

3 .Dung cu trong nha hang

Do vai furnitures                              

Round table :duong kinh:1,2-1,4m

Cao 0,75-0,8 m

Rectangular table:cao 0,75-0,8m dai :1,6 m  ngang 0,9-1m

Square table:cao 0,75-0,8 m ngang 0,9-1m

Linen:

Round table cloth :duong kinh 2,4-2,6 m

 rectangular table cloth:2,8.2,1-2,2m

square table:2,1.2,2m

napkin:0,5.0,5m

service cloth:0,4.0,6m

4.cac dung cu ban an:

-cac loai muong dia: service spoon-soup spoon-dessert spoon-tea spoon-service fork main fork- fish fork- dessert fork- shelves fork – main knife-stesk knife-fish knife-dessert knife-butter knife-crab cracker-shafe/shaffing dish-service tong- service plate.

-Do su: main plate-oval plate-sova dish-egg cup- side plate- salf shaker-spoon-tea cup-coffee cup-cup saucer-milk jug/sugar jar.

-do thuy tinh :water jug-mug glass/pilsner-wine carate-hi ball-tom collons-liquer-rock glass-old fashion-brandy-magarita-sherry glass-champagne tulip.

5.cac cong viec co ban cua bo fan am thuc:

Chuan bi lam viec

Chuan bi nha hang

Cham soc khach

Tiep nhan yeu cau

Phuc vu bua an

Phuc vu ban noi chung

Xu ly thanh toan

Cac cong viec trong quay do uong

Phuc vu hoi nghi va tiec

An toan, an ninh

Ket thuc ca lam viec

6.trach nhiem cua quan ly ks voibo fan am thuc

Xac dinh nhu cau cua khach

Dinh huong xay dung thuc don

Tinh toan chi phi va gia ban

Kiem soat chi phi

Lua chon loai hinh hoat dong va loai hinh phuc vu

Thiet lap quy trinh va tieu chuan lam viec

Ve sinh va an toan thuc pham

7.xac dinh nhu cau cua khach hang:

-Trung cau y kien cua khach hang

Tai sao ho thich nha hang cua minh

Trang thiet bi va cach bai tri

Khong khi nha hang

Mon an nao khach thich

Khau vi cua khach

 -lay y kien phan hoi cua khach

Phieu nhan xet

Luong san pham ban ra

Doi thu canhtranh

8.tieu tri xay dung thuc don:

Chu de(concept)

Trang thiet bi

Nang luc nhan vien

Tieu chuan chat luong

Ke hoach kinh doanh

9.mot so loai thuc don thuong gap:

Fixed menu(co dinh):dung trong thoi gian daicho cac loai khach khong thuong xuyen.

Clyle menu(thay doi):su dung cho khach quen:

Combined menu(ket hop)

10.nguyen tac lua chon mon an cho thuc don:

Da dang ve mau sac,huong vi,kieu dang

Dam bao can bang dinh duong

Ket hop mon an dia phuong va quoc te

Da dang chung loai mon an

Cac mon an phai co su tuong thich ve huong lieu de tranh lang phi

11.Trinh bay ngon ngu trong thuc don

Trinh bay phai dep bat mat cong khai gia

Thuc don phai sach khong son rach

Cac mon bo tri theo trinh tu bua an

Co fan mo ta mon an

Nguyen lieu

Cach che bien

12.quan ly hoad dong phuc vu am thuc

Lua chon loai hinh phuc vu

Tinh so nhan cong va ca

Thiet lap quy trinh va tieu chuan lam

13.su khac biet giua nah hang va bo phan am thuc:F&B

Nha hang la mot bo fan nho cua FandB (tao ra doanh thu)so do F&B manager

Restaurant-room service-banquet-bars-kichen-stewarding

Nha hang tiec cuoi khong the ban alacard(doanh thu on dinh)

Phai nhieu phong lua chon

Chuc danh trong F&B

F&Bmanager

restaurant

Room service (nam)

banquet

Kichen :chef:bep truong

Sous chef:bep pho

Chief cook:bep chinh :cook:bep phu

Cook helper:phu bep

Stewarding

Chief steward

Steward

-Chuc danh trong nha hang

Restaurant manager

Asst restaurant manager

Caisher-supervisor

                  Captain

          Waiter/waitress-bus boy/bus girl-hostess/doorman

14.Noi quy nhan vien phuc vu

Dung gio co mat tai co quan truoc 5 phut truoc gio lam tai khu vuc danh cho nhan vien

Bao cao cho truong bo phan neu khong di  lam duoc phai bao truoc gio vao ca neu ban than khong tu goi duoc thi phai nho nguoi than goi

Chuan bi giay viet quet diem do khui khi lam viec

Bo fan am thuc cung cap an va uong cho khach trong va ngoai khach san

Room service chi cung cap cho khach o phong

Ky nang can co :dat ban,dua an,rot uong ,thu don,pv ban

Luon roi khoi co quan khi het gio lam viec,tru khi duoc tang cuong hay co yeu cau cua truong bo phan

Tranh nhieu su co bat ngo

Anh huong den cong viec cua nguoi khac

Khong cho phep ban be den co quan trong gio lam viec

Khong duoc phep su dung dien thoai cho muc dich rieng

Bao cao moi tinh huong bat thuong xay ra cho cap tren cua minh(kh phan nan ,nv cai va..)

Tu tin la yeu to quan trong

Bao cho truong bo fan moi tai san khach hang bo quen phai ghi so ngay gio nhat duoc va ghi dac diem kh

Khong duoc choi bai duoi bat ky tinh huong nao,khong lay tai san cua don vi hoac cua khach ve nha khi chua co su dong y cua truong bo fan

Khong duoc ngu doc truyen an vung hoac bo vi tri trong gio lam viec.

15.tam quan trong cua vsattptrong kinh doanh ks

Dam bao dinh duong cho khach

Dam bao uy tin cua viec kinh doanh khach san

The hien hinh anh cua ks

Hieu qua trong kinh doanh

Tiet kiem chi phi cho viec ngo doc thuc pham voi khach san

16.service style (cac loai hinh phuc vu)

-plate/american service:thuc an duoc bep chan bi san tren dia –pv be dia dat len ban cho khach h oac dat cho tung nguoi

-english service/host service:do an chuan bi tren dia oval sau do trinh chu tiec roi dua cho khach ,khach se tu gapvao dia

-sliver service:pv gap thuc an cho khachtu A-Z sau khi trinh chu tiec xong

-semi sliver service:chi gap rau cu khoai tay com,sause con thit da duoc chuan bi san tren dia

-french service/cart service:pv bang xe day dua den tung ban khach, sau do dot lua,cat thai,lay xuong ca,pv dong vai tro nhu mot cook

-buffet service:binh thuong diem tam,cac le hoi,buffet ngoi

 Banquet:tiec chieu dai buffet dung

-room service:pv an tai phong service charge:5%+1usd/pax+tax

-family service:thuc an duoc pv don len ban cung mot luc.