Download Removal Tool

Follow the below steps one by one on the virus infected computer

“First, Very Important! Write down this www.cleanpcguide.com/download website address on a paper or take a printout of this page as all the open browser windows will close and your computer will restart when following the steps given below”

(IMPORTANT! Please read all the steps before performing it)

1. Restart your computer in “Safe Mode with Network.”

a. To begin, go ahead and reboot the infected computer. If the infected computer is turned off, go ahead and turn it on.

b. Immediately as the computer begins to boot, keep tapping F8 key many times. Tapping F8 key allows you to access the Advanced Options Menu.

c. Use the keyborad arrow keys to highlight the “Safe Mode with Networking” option and then press ENTER.

d. Please be patient while system loads in Safe Mode with Networking. This might take couple of minutes.

e. An info box will pop up eventually giving you the option to continue using safe mode. Click yes to continue in safe mode.

(If you don’t get the Safe Mode with Networking option during restart at step (b), please restart the computer again and keep tapping “F8? key immediately.)

“After restarting in Safe Mode with Networking, if you have the virus virus blocking the desktop, to access your desktop we first need to allow virus to perform it’s fake scan. Therefore, when virus virus tells you that it must perform a scan press the OK button to allow it to do so. virus virus will now perform a fake scan. Press the OK button to fix issues. You will now be at a screen where you can close the virus program by clicking on the X at the top right of the fake virus Window. Once you close the program, your Windows Desktop will load normally”.

2. Open Run window. (Press Windows key and “R” Key together on keyboard) (Windows Key is a key with the windows emblem or flag on it) OR (Click Start Menu>>All Programs>>Accessories>> click “Run”) OR (Press CTRL+ALT+DEL keys together on the keyboard to open Task Manager. On the Task Manager window, click on “File” tab and click New Task. This will open Run window).

a) Once you get the Run Window, type the following command on the Run window and click OK. This will open Internet Properties window.

inetcpl.cpl

b) On the Internet Properties window, click on the Connections tab on top >> Then click on the LAN settings button on bottom >> Uncheck the check box labeled “Use a proxy server for your LAN” under the Proxy Server section and press OK and ok.

You will now need to visit www.cleanpcguide.com/download to download the virus removal tools

3. Open Run window using step 2 given above. Once you get the Run Window, type the following address on the Run window and click OK. This will open the download page to download the virus removal tools. (Please Note: There is a space after iexplore)

iexplore http://www.cleanpcguide.com/download

You need to download the following 3 removal tools, install it and then scan your computer to remove this virus infection.

(Please Note: Your web browser might give you a warning stating that the file download could harm your computer. This type of warning is common when downloading virus removal tools. Please ignore that warning and download the virus removal tool)

a) Download Tool No: 1. Open Run Window and type the following address on the Run window and click OK. Run the file. This will install Tool No: 1. This tool will add a registry entry to disable virus, so click “Yes” to the registry warning message you get. (Please Note: There is a space after iexplore)

iexplore http://www.thelivetech.com/fixexe

b) Download Tool No: 2. Open Run Window and type the following address on the Run window and click OK. Run the file. This will install Tool No: 2. (Please Note: There is a space after iexplore)

iexplore http://www.thelivetech.com/speedpc

Scan and remove errors using Tool No: 2 before using Tool No: 3

Please Note: You will not see the actual virus name in the list of found error or infections. The name of the virus in the database is different than the name of the virus you see on your computer. If you see various errors or infections on the scan results then that means that it found the specific virus you have on your computer.

c) Download Tool No: 3. Open Run Window and type the following address on the Run window and click OK. Run the file. This will install Tool No: 3. (Please Note: There is a space after iexplore)

iexplore http://www.thelivetech.com/scan

Scan and remove virus using Removal Tool

Please Note: Registering the software offers superior benefits including real-time constant protection against any potential threats. It will detect and remove any future threats that may occur including viruses, spyware, trojans, registry infections and much more. It is a great all-in-one solution for your computer security needs and that is why we recommend it.