Chi fi lam chluong

La khoan dtu de sp fu hop voi ycau chat ;luong of kh.hag

1/ton that noi bo

-la chi fi fat sih trog qtrih sx sp,dv

-dc khach hag chapnhan truoc khi roi khoi tam kiem soat of dvi

Gom

-sp fe fam

-khac fuc,schua sp

-chi fi dih gia sai sot ve sp

-chfi cho viec hieu chih nh that bai do

2/ton that ben ngoai

;a chi fi fat sih do chat luog o dat ycau khi sp da dc ban ra

Gom

-thiet hai vet hi fan,loi nhuan tiem nag do uy tin gianm sut

-chi fi bthuong,kientung

-chi fi dah gia su khieu nai cua khhang

-chi fi ktra chluong tai noi khhang ycau

-chi fi bao hah

Ve so do

3/chi fi ngan ngua

La all chi fi ngchan viek tao ra sp o(kem) chat luong,la chi fi truc tiepo huong toi viec dap ung nhcau truc tiep cua khhag

Gom

-chi fi ra soat lai thke

-dah gia lai ngcung ung ng,vat lieu

-kho tag bquan ng,vlieu

-dao tao lao dong,tap huan

-lap khoach chluong

-bduong hthog qly chluong

4/chi fi tham dinh,dgia,ktra chluong

La cac khoan chfi nham xdih muc do fu hop cua chluong voi nhcau khach hag

Gom

-chi fi xdung cac qtrih dgia,ktra chluong

- cho hoat dong ktra

- cho ftich bcao chat luong