III.

1. Advice on motoring

 - Before departure, take the time to know the route to your destination. You should have a map.

- Do not leave valuable items in car.

- Ask direction from police or at a well-lit areas.

- Stop the car at a well-lit or populated areas

- If you’re told by passing motorist that something’s wrong with your car. Do not stop. Drive to the nearest service station or populated areas.

- Keep doors and windows locked all the time.

- In the event you need police, call 113.

2. Advice on safety tips

- Close the door security whenever you are in your room and use all of the locking devices provided.

- Do not draw attention to yourself by displaying large amounts of cash or expensive jewelry.

- Don’t invite strangers to your room.

- Place all valuable in the hotel or motel’s safe deposite box

- Do not leave valuables in your vehicle.

- Check to see that all doors and windows are locked.

- If you see any suspicious activity, please report your observations to the management.

3. Advice means of transport from Noi Bai.

- Taxi: You can take a taxi which stand outside at the exit. It costs about $15 and takes 45 minutes. It’s so convinient for you.

- Public bus:  Public bus to city center from Noi Bai takes about 1,5 hours. You take the bus no.7 to Cau Giay then transfer to the bus no.09. It costs $1 or 15.000 VND.

- Shuttle bus: Shuttle buses from airport to Ha Noi stop at Vietnam Airline office at Quang Trung street. Tickets are sold in the building where the buses park on you can give the fare to the devides. The cost is 40.000 VND or $2.

4. Introduce Hoan Kiem Lake

Hoan kiem lake is the most popular historical tourist attraction in the center of Ha Noi. It means "Lake of the Returned Sword" or "Lake of the Restored Sword", also known as Hồ Gươm - Sword Lake. It attracts almost Vietnamese tourists and abroad tourists all year round. If you want to learn about historical story of Hoan Kiem Lake, The huc bridge, Ngoc Son temple…, you should visit in the daytime but if you want to experience local people’s lifestyle, you should visit at night at weekend. You can explore Night market, Ha Noi Old Quarter, and enjoy anything you like here. The best way to visit in the daytime is by cyclo and on foot at night. You can get there by motorbike, by car and by bus. There are some buses come here such as bus no.9, bus no.14, bus no.36…The price of bus per trip is 7000 VND.

5. Advantage of tourist in Vietnam

- Tourism is an important source of employment for local people

- Tourism benefits the economy of a country or region.

- Foreign currency comes into the country.

- Local famers and fishermen earn money by selling food to hotels.

- Tax raised from tourism improve life for people in the country.

6. Give advice to tourist

- In July: July is good time to go. It’s quite hot, it rains a bit. The weather change a lot. It cooler in the North, so hot in the South. You should bring sandals, water shoes, pack a bathing suit and light, cool clothing. In the evening, you should pack a suit, nice formal dress. You can visit Sa Pa, go to the beach and go trekking.

- From january to march: From January to March is good time to go if you want to explore Vietnamese's traditional manners and customs. In the north,  It's quite cold, it rains a bit. You should bring warm suite such as overcoat, sweater, gloves, socks, etc. Beside, you should wear boots, shoes or water shoes and take umbrella or raincoat with you. You can visit Sapa, take part in some traditional fesival of VIỆT NAM, visit church and temple.

II. Hội thoại

1. Talking a booking:

- Good morning. How can I help you?

- Where would you like to go on holiday?

- When would you like to travel?

- How many people will be travelling?

- What kind of hotel would you like?

- What kind of room would you like?

- For how long will you be staying?

- How will you be paying.

- Please wait a minute, I’ll check availability… Yes, I will do that for you.

- Please fill your detals in the form.

- Have a nice holiday. Goodbye.

2. Giải thích lịch trình

- Good morning. Take a seat, please. I’ll just go through the itinerary with you to make sure that there are no mistakes.

- Giải thích bla bla

- Oh, I’m sorry. You have to (sửa lỗi)

- Do you have any question for me?

- Have a nice trip. Good bye

3. Thuê xe

- Good morning. How may I help you?

- When would you like the motorbike?

- We have… What kind of motorbike would you like?

- The cost of … is …

- It includes full insuarance and unlimited mileage.

- Where would you want the motorbike from?

- Let’s do the paperwork. How will you be paying?

- Could you show me your license?

- Right. Have you any question?

- Have a nice day. Good bye.

4. Đặt vé (Information Officer)

- Good morning. How may I help you?

- Time: The best train is SE1. It depart from Ha Noi at 19.00 and arrive at 7.48 the next day.

- Fare: We have 3 kind of seat include hard seat, hard sleeper and soft sleeper. What kind of seat would you like?

The price per your ticket is …

How old is your son?

Children aged 0 to 4 travel free. So you only have to buy 2 tickets. Total is …

- Place to buy ticket: You can buy ticket at the station or book ticket at a travel agency.

5. Đổi tiền.

- Good morning. How may I help you?

- Place: You can change money at banks, hotels, and authorized exchange bureaus.

- Time: Normal banking hours in Vietnam open Monday to Friday from 8 a.m to 11:30 a.m and from 1 p.m to 4 p.m and on Saturday from 8 a.m to 11.30 a.m. On public holiday, banks a closed.

I. Introduce:

My name is Le Phuong Thao. I’m 21 years old. I live in Ha Noi. Now I’m studying in class C9B1 at Tourism and Travel Management Department at Ha Noi Tourism College. I have a passion for traveling and enjoy helping others so I want to be a travel agent in the future. I’ll make up the tour programme, arange flights and hotel booking for tourist, give them some information about the beautiful tourist attraction and answer their questions. I hope that I have chance to study different places, meet other people come from other country more and always make my client smile.  .