How may I help you

Travel agent:...sanny...

Client:

R: Hello MR Green. How can I help you?

T:...Would you hold the line for a moment, please?

T:...would you tell me the flight number and the day ?

T: What chage would you like to make ?

T: I have to call the airline to make the change

T: Could I call you back later?

T: I'm sorry, could you say that again, please ?

T:....499

T: Yes, certainly.I'll call you as soon as I've...

T: you're welcome Mr Green.Have a nice day, good bye

Restaurant:

Waiter:... How would you like steak food ?

...you like salad or vegestable with them?

...you like appetizers and soup to star ?

..you like some wine (white or red)

...bottle beer be all night ?

Yes, certainly. I'll bring new some right away

Checking out the hotel

- good morning. May I help you?

- my name's...room 101.Here's this key. I'd like to check out now

- one moment, please, sir...Here's your bill. Would you like to check and see if the amount is correct?

- Yes, certainly. What is this charge for?

- That's for the phone calls you make from your room

- Oh I see. Can I pay bey traveller's cheques?

- Certainly. May I have your passport please

- Yes, here it is

- could you sign each cheque here for me

- yes

- here are your receipt and your change, sir.thank you

- thank you,good bye

booking a hotel room

-good afternoon,San Felice Hotel. May I help you?

-..I'd like to make a room booking

-certainly, when for, madam ?

-on friday, may 23rd

-how long will you be staying?

-i'll be staying for 2 nights

-what kind of room would you like, madam?

-i want a double room eith bath and ocean view

-certainly madam.'ll just check what we have available...yes, we have a room on the 4th floor with a reallt splendid view

-fine,thanks

-would you like breakfast?

-yes,certainly.how much is it?

-it's eighty four euro per night excluding VAT

-that's fine,thanks

-who's the booking for,please,madam?

-my name is Ryefield. R-Y-E...

-okay, let me make sure i got that: mr and mrs Ryefield. double with bath for march the 23th 24th and 25th.is that correct?

-yes it is