January 20, 2023

Submissions to join our Wattpad Volunteers are open! Come and join our world spanning community team: help us make a difference.

Do you have the Heart? Well, you could have a rather smart-looking little heart badge on your profile if you join our Wattpad Volunteer team, our Ambassadors.

Submissions to join our international team of Ambassadors are currently open and we're looking for more wonderful members of the Wattpad community to join the team.

Are you in?

If you're interested in becoming one of our Community Volunteers, please fill out THIS FORM, but make sure you read the information below too as it'll help you choose what role on the team you'd like to apply for and will also tell you more about what else we are looking for.

Please read on and we'll let you in on one of our coolest Community opportunities...

Who are the Ambassadors?

The Ambassadors are a dedicated worldwide team of volunteers, sourced directly from the Wattpad Community, who help Wattpad with the day-to-day running of our community.

The team currently consists of about 750 people, from 75 countries around the world who speak 70+ languages between them and represent all aspects of our diverse reading and writing community.

Our Ambassadors are involved in every aspect of what we do as a company and have a considerable impact on the Wattpad Community, each other, and what we do here at Wattpad.

The team has been supporting the Wattpad Community for over twelve years now, and they help us better connect with the community because they are of the community.

What do they do?

The aim of the Ambassador Program is to encourage a fun-loving and engaged community that supports the millions of Wattpadders who read and write here every day.

To do that, we have five main roles our Ambassadors fill:

Content - Passionate about all things 'story', and willing to dive deep into the content we have on Wattpad and make sure discovery is at its best for the community, help us find plagiarized material and remove spam.

Data - Wattpad is investing in Machine Learning technology to help understand the "DNA" of a story, and what makes each story so unique. To do this, they need better annotated data. This team helps annotate anything from story genres and themes, to grammar style, or character personas. Their annotations are direct inputs that help teach the machine (or validate the models we use)! Through this team, you'll get a closer look at what machine learning models Wattpad is building.

Engagement - We're all about connecting readers & writers through storytelling, so continuous experimentation and a willingness to try out big ideas and run with them is vital. The Engagement Ambassadors love talking to people, running contests, and engaging Wattpad users through various activities on our Wattpad profiles and social media presence.

Outreach - Set up to help writers who are just starting on their Wattpad journey. This team of enthusiastic, positive individuals reach out to those fledgling writers and help guide them in the early stages of their Wattpad journey.

Sentiment - Assist Wattpad by monitoring stories and authors involved in any of our paid programs, flagging any issues arising, and generally keeping an eye on community sentiment associated with our writers.

Ambassadors are involved in myriad other ways too. On top of the basic five main roles, they get to help Wattpad with translation and localization checking, spreading useful information, bug bashes, and testing new features prior to their release. They even helped us test the new Yonder App recently.

How does it work?

The Ambassador Program has three cycles per year that last four months each. With each cycle, we recruit and train new Ambassadors from all over the world. At the end of each cycle, current Ambassadors who do not wish to continue in the role graduate and move out of the program to become Alumni. Some members of the team have been badged up and volunteering for eight years and counting!

We are constantly looking to diversify the team and build our knowledge. With each new cycle, we seek people with different interests and skill sets.

What we look for

All of our Ambassadors must be 18+, active on Wattpad, and part of the Wattpad community for at least four months.

Ambassadors are people who want to represent the Wattpad Community, and who maintain and uphold our Community Guidelines. We ask them to dedicate at least 4 hours per week to the team.

All of our Ambassadors are handpicked by the Wattpad team from those who send in a submission form. They are trained by staff at Wattpad HQ, engage with them on various projects, and volunteer their time and energy to keep Wattpad the remarkable community it is today.

Ambassadors are expected to organize their own time. The virtual nature of the role allows volunteers the freedom to choose what to do and when, along with rules, guidelines, training, and support from Wattpad HQ.

We expect the team to be honest and impartial, and not to show favoritism. Ambassadors are expected to follow the general guidelines set out by Wattpad.

Once you become an Ambassador, you'll be representing a dedicated group of people who have helped support the team at Wattpad HQ for many years. You will need to be careful with your interactions, be aware of the guidelines, and conduct yourself in the manner expected of an Ambassador.

You don't need to be perfect - none of us are. We all learn from our mistakes. The Ambassadors nurture and support each other in order to work better as a team to uplift the community we love.

Being an Ambassador means you want to give back to the Wattpad Community. The team focuses on helping Wattpadders find their way around, directs them to useful information and encourages and nurtures new, less-experienced users.

The Ambassadors are volunteers. They don't join to gain power or popularity but work quietly behind the scenes to ensure the smooth running of the community.

A volunteer action is like a stone thrown into still water; Even the smallest action creates ripples, and our volunteer efforts reach out far and wide to improve the Wattpad community.

What are the benefits of being an Ambassador?

Aside from getting to hang out with your fellow Ambassadors on our private Discord server, you'll get to interact with some of the folks who help run and maintain Wattpad too.

Ambassadors get behind-the-scenes experiences, from testing new products to working on projects with staff. Team members get to learn new skills, receive bespoke training on a variety of subjects, and sit in on some meetings with Wattpad staff. And your volunteer experience as an Ambassador will look great on your CV/ resumé!

You'll receive unique Wattpad Ambassador swag and merchandise for every year you've been an Ambassador. You'll also rock the heart badge on your profile, and get free Premium membership for as long as you're on the team.

If I have a question about the Ambassador program, who can I talk to?

You can find more information on the Ambassador Program, on the Ambassadors profile, as well as answers to some Frequently Asked Questions (FAQs) and of course a Submissions Form if you're interested in joining the team. But if you wish to, you can also talk directly to Gavin. He's the Ambassador Program Manager for Wattpad and in charge of all of our Ambassadors across the world. Gavin is also known as TheOrangutan on Wattpad. He's not particularly orange and hairy, but he's always happy to answer any questions you might have about the Ambassador program, and how you can start your journey as part of the team.

We look forward to seeing your submission. All successful applicants will get a private message and more information from Gavin, but if you're not successful this time, please do re-submit and apply for our other training sessions later in the year. The Ambassadors profile, regularly updates its followers on when those training sessions are due to happen.

- Wattpad HQ