-         I demand to see the manager right now!

….

-         Good morning ma’am, what can I do to help you? What’s goin’ on here?

-         Fine! The problem is that one of your employees shouted at me when I was askin’ him why I couldn’t turn on the phone I had just picked from your own store! He was so rude to me! I can’t stand it any longer so I need to complain to you!

-         Really?! I’m so sorry about that. Who talked to you earlier?

-         That’s him! The curly-haired boy over there!

-         OK please stay calm. I’ll work with him right now. Hey! Jeff! Yes, you. Come over here! You’re in trouble now, dude. Why did you shout at customers? Don’t you know you’re supposed to be polite and enthusiastic with them?!

-         I…I’m so sorry but I can explain! Early on, she was a lil bit annoying when I was busy with an other customer’s refund. She kept on asking me why she couldn’t turn on her Nokia 5233 she had just picked from our store but what could I do? I’m not responsible for it so I asked her to go tell Henry, the technician over there. And what she did was to continue complaining that we were selling fake products to her! That was all because I was on the spur of the moment I swear and now I’m sorry..

-         OK I see! Ma’am, you’ve heard Jeff’s explaint. As the manager of this place, I do believe that Jeff is not the kind of employees who usually have disrespectful attitude towards customers and I hope you can be tolerant enough to forgive him. On behalf of the whole staffs and employees, I promise this situation won’t happen again! Say something Jeff..

-         I’m so sorry ma’am. Really really sorry! I hope you can forgive me!

-         Well, I just need an apology and as you said so…I think I can. No big deal!

-         Great! How about your Nokia ma’am? Can you turn it on now?

-         Ah no, I haven’t managed to…

-         Wait a minute ma’am. HENRY! Come here!

[….]