·        .. of the watches yours? I’ll bring it back to you in a minute. which

·        … are things such as post or baskets which are made at home and sold to tourists. Handicrafts.

·        …. Is the study of human soul and focuses on what people think and do: psychology.

·        …. Refers to a reduction in the value of a country’s currency: Devaluation.

·        …. You arrive at Noi Bai airport, my assistant will pick you up. As soon as

·        ….. are stores selling merchandise and/ or services directly to the public in ulimited quantities: Retail outlets.

·        ….. people’s abilities is one of the most difficult tasks for the management. Judging

·        ….. the globalization trend, may more employees are working abroad in managerial positions: because of

·        ….. visitors is one of my responsibilities as a HR officer. Welcoming

·        …..is the percentage of sales a company has. Market share

·        ….are  defined as goods or services that are sold.: products.

·        ….are the employees of a company whose job is persuading customers to buy their company’s products or services: sales force.

·        ….refers to the cost to the buyer of goods or service: price.

·        ….visitors is one of my responsibilities as a HR office: welcoming

·        …is a small area of trade within the economy, often involving specialized products.: Niche market.

·        A

·        A  resort is a place where many people go for rest, sport or another stated purpose.

·        A / an challenge is a goal that is difficult to achieve.

·        A /an order is a request to make, supply or deliver service or goods.

·        A big challenge for UNHP’s Management is to avoid social problems that deteriorate the living environment rapidly.

·        A bonus is an extra amount of money that is given to you as a present or reward in addition to the money you were expecting.

·        A brand can be defined as a given to a product by a company so that the product can easily be recognized by its design.

·        A colleague is a person whom you work with

·        A company’s advertising budget the amount of money available for advertising during a particular period.

·        A company’s product range is a set of products made by that company.

·        A company’s sales target is how much it wants to sell in a certain period of time.

·        A decade is a period of 10 years and 100 years is a century.

·        A dissatisfied customer can affect the company badly because it causes negative publicity.

·        A distributor is a person or organization that supplies goods to shops and companies.

·        A few minutes ago my director angrily asked me why my report wasn’t my report ready.

·        A focus group is a group of people who have been brought together to discuss a particular subject in order to solve a problem or suggest ideas.

·        A good brand of course has long term benefits, as it will appeal to many different market segments and to people from different cultures.

·        A good manager often responds to  employees’ concern promptly to show his internet.

·        A good presentation should NOT be boring

·        A group of buildings that are built close together is a complex.

·        A group of products in a particular part of the market is defined as market segment

·        A pharmaceutical company is an organization which specializes in medical products.

·        A resort is a place where many people go for rest, sport or another stated purpose.

·        A schedule .is a list of planned activities or things to be done showing the times or dates when they are intended to happen or be done.

·        A short description of a typical customer likely to be interested in a particular product is consumer profile.

·        A/an placement .is a request to make, supply or deliver service or goods.

·        A/an wedding is a special family occasion.

·        About one fifth of the consumers who have tried our new products said they were dissatisfied with the taste of the spring balm toothpaste. Also, 47 people complained of skin irritation after using our deodorant.

·        According to BMW chief Executive officer, the profit doubled from $ 12 million to $ 24 million.

·        According to Dr. Drucker, the most common definition for a successful marketing is customer market which really means: producing what people want and when they want it.

·        Advertising agency is a business which advises companies on advertising  and makes ads.

·        After a series of negotiations, jim has won a contract to produce an advertising program.

·        After six months, Kristal sales were 60% below forecast, and very few people knew that there was a new bottled water named Kristal.

·        After the failure of pay rise negotiation , the city’s bus drives have been on strike for three weeks.

·        After the meeting, I asked some participants to comment on  the quality and speed of the translation service.

·        All new employees in AIT company must complete a one month training course.

·        All of the following are used to remind you of your everyday work EXCEPT: booklet.

·        All those wonderful counselors haven’t found a solution to our problems although they have a reputation consulting service.

·        Although he tired all ways to win my trust, nothing seemed to work

·        Although this hotel is small, it also provides laundry service That means “no more washing” : laundry service.

·        An advertising agency advises companies on advertising.

·        An advertising campaign takes place over a period of time and usually has a specific.

·        An employee is a person who is paid to work for someone else.

·        An organization’s program of advertising activities in order to sell a product is an advertising campaign.

·        And you should try and plan ahead he also said.

·        Apart from that, feel to make any other changes you like.

·        AS

·        As a result, our people would certainly enjoy working with us more than they do at present.

·        As I said, it’s been doing extremely well, and we expect a considerable increase in winter.

·        As salespeople we never press customers to buy products. We let them decide  if the product is suitable.

·        As soon as McComick the new CEO runs the hotel, there are many criticisms about the new resort. Local people attack his new environmental policies.

·        As soon as you get any news from Jack, me know

·        As there will never be more than 24 hours in a day, the solution to this problem consists in making time for ourselves.

·        AT AU

·        At 5 star hotels. Visitors always demand excellent service. The higher the quality of service, the more comfortable the visitors feel.

·        At Microsoft, medical check up is compulsory for new employees their health has to be checked after their probationary period.

·        At the 1970s, Professor Drucker has been the first person who developed the concepts of leadership.

·        At the age of 40, Jane Smith published her first book on Management.

·        At the end of year, workers receive a bonus depending on their productivity the more they work, the more money they get.

·        At the meeting last week we argued about next year’s budget for over 2 hours but we haven’t agreed on it yet.

·        Authority to make financial decisions has been delegated to a special committees.

·        B

·        Before going somewhere on holiday, visitors often  have a look at travel brochure it is a type of small magazine that contains pictures and information about a country.

·        Before launching a product, companies often do market research to collect information about what customers want and need.

·        Before opening a new store there, you must get  to know the local people

·        Besides giving advice to companies. An advertising agency can also make ads for them.

·        BKAV provides computer support to companies all anwers are possible Vietnam.

·        Building 5 star hotel in Hanoi is a long term investment this project will be profitable in 5 years’ time.

·        But how can this be done? The key to effective time management is planning.

·        But I’m usually well organized I said.

·        By most measures geographic size, population, and gross domestic product Brazil is South America’s dominant country.

·        C

·        Can you explain why the number of people working abroad has increased considerably in recent years?

·        Can you handle a short interview with Paris Hilton?

·        Clear information is very important communicate with your employees clearly, so that they know exactly what you expect.

·        Companies carry out market research to get information about what buyers need and want.

·        Companies sometimes promote their products by giving free gifts to customers.

·        Companies sometimes promote their products by giving free gifts to customers.

·        Consumer behavior describes where and how people buy things.

·        Consumer profiles include the following EXCEPT : family tree.

·        D

·        Did she talk to you about her plans to leave the company?

·        Did you meet your sales targets?

·        Do not do everything yourself delegate tasks to other people.

·        Do they spend a lot on advertising?

·        Do you have the exact sales figures ? I’d like to know how many products have been sold this month.

·        Do you know what “cuisine” means: cooking method.

·        Do you know when  the goods will arrive? This is my third reminder.

·        Don’t worry. Last month, sales went down by only 0.03% as targeted in other word, there was a slight. decrease in sales.

·        E

·        EBA is a media company that makes radio and television programs for broadcasting organization all over the world.

·        Every quarter. In the past we had to write one every month, though.

·        Experts estimate the value of the deal at 20 million euros.

·        Finally, I asked him when I would get a new computer.

·        Finally, I suggest that we should advertise more on TV and possibly on the internet, and make sure that the Spring Balm collection is available not only from a winder range of supermarkets, but also from more specialised retail outlets.

·        Fox Advisory Team is a company that specializes in consultation service. we often ask them for advice whenever we’re in trouble.

·        G

·        Good employees want to develop professionally, so invest in courses and seminars for them.

·        Good managers make a plan not only for the current month or week, but for every single day.

·        Good managers must find out all the information they need to make  the right decision.

·        Good marketing should increase the volume of sales.

·        Good, so you all seem to agree with me on the main points.

·        H

·        Have you ever dreamed of having a long weekend every weekend?

·        Have you got a report on  management in Asia companies? I really need it for my presentation.

·        Have you got any idea for how we can attract more foreign investment? We need more money for our infrastructure.

·        Have you read my sales report for the quarter?

·        He always tried to set clear goals.

·        He apologized for not handing in his report on time.

·        He gave me a fax and made me translate it into E before 5 pm

·        He has not sent his sales report yet because he has been very busy lately.

·        He often asks me how much I earn a month.

·        He said that last month’s sales figures were very good.

·        He told them to invest in a good training course.

·        He took up the post of supervisor a month ago and he said that he was finding difficult to manage people.

·        He was born in a slum .poor area of city where the houses are in bad condition.

·        He was given a/an award  for his service to the company.

·        He’ll never become a good Manager. He’s so indecisive

·        He’s got himself a temporary  job as a mechanic. His contract last only 6 months.

·        He’s tied up all day Monday. Would Tuesday suit you?

·        Hello. I’d like to make an appointment to see Tom Kent on Wednesday afternoon.

·        His suggestions are very boring Many people seem to support them.

·        HO

·        How about writing an article on how tax can affect business.

·        How can we get rid of  Junk mail? I receive hundreds of those everyday?

·        How long do you expect people to continue to buy this product?

·        How many new products did you launch? Was it two or three?

·        How many secretaries do you need to handle customers’ phone calls?

·        How much money did you spend on the campaign?

·        How often do you write a report?

·        However, the name is not everything, for a brand to be successful, marketers have to know that the consumer needs and wants, so a lot of market research is necessary.

·        I

·        I am going to climb the Fancipan mount next month. Do you think it will be a successful journey?

·        I am really happy with  our plan because it works as planned.

·        I apologise for the inconvenience this may cause you.

·        I apologized Jane for giving her the wrong  figures.

·        I didn’t all answers are possible my salary to be this high!

·        I didn’t recognize that I ‘d forgotten some minor details until I finished the report, so I inserted them later.

·        I don’t know how good  your E is? Can you communicate with our British customers?

·        I had to listen to dozens of customers complaining about the price increase.

·        I have decided what to spend my redundancy money on I am going to start my own business.

·        I have not met my sales targets. That is why I am worried I will not get a bonus.

·        I made an appointment with the CEO, but in the last minutes I missed as something urgent came up.

·        I need two staff with business experience because they will help me with my presentation.

·        I rang my friend in Australia yesterday, and she said it was raining there.

·        I recommend that the deodorant spay should be temporarily with drown and submitted to laboratory tests without delay.

·        I said my computer wasn’t working properly.

·        I shall begin with my findings about the products themselves.

·        I think we can compete with them, It depends on the success of our new range.

·        I think we can’t compete with ACB as they’re well established.

·        I think we must stop  Our advertising campaign because we don’t keep up with the demand. We are running out of products.

·        I think you need a new one he said.

·        I told you not to switch off the computer, didn’t I ?

·        I want to report to me on what you do every Friday.

·        I want you to meet the deadlines we agreed in addition I expect you to hand in your report by Thursday.

·        I will help you write the report if you like

·        I wonder whether  the tickets are on  sale yet.

·        I would like to arrange a meeting with the Finance Manager.

·        I’ll contact the suppliers and see if I can get paint you want by Friday.

·        I’m afraid Mr Kent is leaving for Geneva then. And he is not coming back until Saturday.

·        I’ve met all my targets and I’m expecting to get a good bonus.

·        IF

·        If the brand then clearly reflects those values, it is more likely to be successful.

·        If we spend more on advertising, we can increase .our sales by 4.5%?

·        If you want to do exercises, you should go to a gym.

·        If you want to resign from your present job, you must send a notice .to your boss.

·        If you want your staff to fulfill work properly, you must try to set goals clearly,

·        IN

·        In addition, a lot of people also buy our things on the advice of friends or relatives, even if they were not planning to buy that anything.

·        In addition, a quarter of the staff say their manager never responds to their concerns.

·        In addition, they include several short breaks instead of just one longer break.

·        In all national papers, and also on TV.

·        In Asia , developing relationships is also an important factor to ensure  your promotion.

·        In her new job, Jane has a lot of freedom she can do what she really wants and she likes it very much.

·        In January, we decided to launch a product campaign but we had to postpone it due to some financial problems.

·        In marketing promotion refers to activities done in order to increase the sales of a product or service.

·        In marketing, a product is anything that can be offered to a market that might satisfy a want or need.

·        In multinationals management and managerial positions are often for foreigners.

·        In newly founded areas the facilities are good. Transport, communications or banks are very convenient.

·        In newly-founded areas the infrastructure are good. Transport, communications or banks are very convenient.

·        In next week’s meeting we must agree on the date of launching our new products and how to promote it.

·        In order to reduce costs, the Management decided to build a plant outside the town which saves $9 million for the company.

·        In our very competitive business world, a good brand is one of the keys to the success of any company.

·        In some countries, health costs are subsidized by the government.

·        In some factories, workers are not allowed to go off the premises during working hours.

·        In the 1970s, Professor Drucker was the first person who developed the concepts of leadership.

·        In the marketing mix “fours Ps” are product price, Promotion and  place..

·        In the newly opened Customer Service Department, S-Fone staff receive over 2.000 phone calls all answers are possible.

·        In their plan, they usually include empty slots, during which they have time to deal with unexpected events.

·        In Vietnam women retire at the age of 55, but men at 60. they leave their jibs because they are old.

·        Inflation are is the speed at which price increases.

·        Is that Virgin Airlines? I’d like to make a/an enquiry about the fare of a round the world ticket. I hope to buy one this summer.

·        IT

·        It is a good idea to collect  All the visitors’ business cards in order to keep in touch with them later.

·        It is a good idea to collected all the visitor’s business cards in order to keep in touch with them later.

·        It is a picture not only of the customer’s needs and wants, but also of their beliefs and values.

·        It is an international conference as its participants are people speaking different languages.

·        It is based on interviews with more than 500 consumers.

·        It is important for marketers to create a memorable slogan so that customers can easily remember it.

·        It is important that all companies must produce goods of very high quality.

·        It is often a powerful sales tool.

·        It is possible to discuss x the project at the Annual Meeting?

·        It makes sense to break the task up into manageable steps.

·        It’s at the end of year, but I didn’t meet  all my sales targets, so I’m very worried.

·        It’s illegal  to sell such goods without a proper permit.

·        It’s important to make a good impression when meeting clients  That helps them trust your company’s products.

·        Italy is famous for high – quality product, so what qualities do you associate with Italian products?

·        Italy regularly has a big export turnover and it is one of three leading trading nations in the world.

·        K

·        Kristal is a  bottled water which has few minerals and is targeted at people who want to have a healthy lifestyles.

·        L

·        La Vie is a bottled water company. You can easily buy bottle of La Vie in supermarkets.

·        Last week, I met my previous boss and he tired to persuade  me to return my previous job.

·        Linda would like to discuss the report’s recommendations with you

·        Louis Vuitton has a worldwide reputation for quality.

·        Louis Vuitton leather bags or Dolce $ Gabbana boots cost a fortune so we call them luxury goods.

·        Luckily, this year’s advertising budget is much higher than last year’s.

·        M

·        Management should build on its strengths and continue to communicate information efficiently.

·        Managers need to be good at observing and asking question.

·        Many laborers go abroad to work to gain experience.

·        Many people trust this kind of an information because it is given by someone independent of the company.

·        Market segment refers to a group of possible customers who are similar in income, age, habits, ect.

·        Market share is the amount of sales of s particular type of product that a company has, compared with the total sales.

·        Market share is the specific percentage of total sales .of a particular product achieved by a single company in a given period of time.

·        Marketers have only been recently discovered that word of mouth for often has an enormous influence on sales.

·        More importantly they must establish a brand by giving its emotional qualities.

·        Moreover, we should adopt a more sympathetic attitude towards them.

·        Most of the staff are clearly dissatisfied with the way management listens to their suggestions.

·        Moving to a new place is an interesting  experience although we find it difficult to adapt  to the new environment.

·        MY

·        My age is 45 so I don’t belong to this group.

·        My boss is angry because I haven’t quite finished my sales report yet, and she expected it last week.

·        My company spends a lot of  money on training courses for employees.

·        My doctor advise me to relax  for a few days because I had overworked.

·        My father smokes a lot less  than before. He used to smoke 20 cigarettes a day, but now, he smokes only four cigarettes.

·        My manager shouted at me all answers are possible I didn’t participate in the competition.

·        My university has a firm rule about being late  for class

·        N

·        Never do everything yourself. A good manager knows how to delegate tasks to others.

·        Next summer , with our better marketing plan, we hope to sell more Ferrari cars in Asia.

·        No, we are very satisfied. In fact, we’re sold a lot me than we thought.

·        Not yet, I’m afraid. I’ll go through it first thing this afternoon.

·        Nowadays many companies have expanded globally through mergers. Joint ventures and cooperation with foreign firms.

·        O

·        Of all countries, china appears to be drinking A lot of Cokes as the sales of Cokes in China have been growing rapidly.

·        On the basis of the above findings, I would like to make the following recommendations.

·        On the other hand, almost half say that their manager never praises them.

·        On the other hand, many of those who have hears about the Spring Balm collection complain that they cannot find our products anywhere.

·        On the positive side, almost everybody is satisfied with the way their manager communicates information.

·        One third say that they often enjoy working with their manager.

·        Only as recently as 1993 did this company create a marketing department.

·        Our company uses a/an internal email system. It is easy for us to communicate within the company.

·        Our laboratory should also develop a new flavour for the toothpaste.

·        Our productivity this year is much higher  than previous years’ as we’ve approached high technology.

·        Our productivity this year is much higher than previous year’s as we’ve approached high positions.

·        Our sales approach is to build up  customers loyalty gaining their trust.

·        Our sales conference is a total failure all answers are possible it’s badly organized.

·        Our sales conference is a total failure since  it’s badly organized.

·        Our sales target is 4.000 models this month and everyone tries to achieve the goal.

·        P

·        Planning ahead and in advance is a decisive factor for all successes.

·        Please, write down Your contact details here and I will send you a brochure.

·        Prices in the city centre have gone up. That is why we should look for new office space in the suburbs.

·        Problems may be more difficult to solve if you wait too long, so deal with them as soon as you can.

·        Product range is a set of products all answers are possible by a company.

·        Production costs are what a company must spend on production.

·        Robert never listens to my suggestions.

·        Robert was arguing with his boss about taxation.

·        S

·        Sales figures show how much a company has sold over a certain time.

·        Sales were 75% below forecast so they stopped production.

·        Sales were excellent but they discontinued the range.

·        Secondly, as regards the price, almost 90% remarked that our products are overpriced in comparison with well establishes brands.

·        She asked them to agree on a date for their next meeting.

·        She doesn’t know about your new book. I think, she won’t like what you have written about her.

·        She had no difficulty adapting to Thai culture.

·        She had some useful relationships and connections in the hotel trade so she helped us a lot.

·        She is away all week so she cannot attend the meeting.

·        She is the most beautiful and intelligent woman among the participants of this seminar.

·        She said I should communicate with colleagues more clearly.

·        She said that gaining the staff’s trust is important.

·        She talks to her mother on the phone every week.

·        She was unable to win the trust of her staff

·        She went to work abroad to gain experience.

·        Since she moved in Cape Horn, she has felt much better and more relaxed.

·        Small investors  were advised to hold on to their shares.

·        So far it’s been doing very well with middle class males in their thirties to mid fifties.

·        Some foreign managers often underestimate the local people’s skills and abilities. They don’t properly judge potentials as well as strengths of local people.

·        Someone said there’s been an accident on the motorway.

·        Sorry for not replying to the e mail you have sent  last week.

·        Sorry for not replying to the e mail you will have sent last week.

·        Supermarkets offer the same quality for half the price so people do not buy our range.

·        TH

·        Thank you for listening my presentation. Does anyone have any questions?

·        Thanks for sending the schedule.

·        The  meeting with Mr Viktor has to be after that, either later in the day or the day or the day after see which is more convenient.

·        The A$B of mark $ Spencer – one of the greatest department stores in Britain is Don’t ask how much. It’s only a penny.

·        The advertising budget is $ 5.000 but we’re over spending now. We have spent nearly $ 5.700.

·        The aim of this report is to determine the reasons for the failure of the launch of our new range of spring balm toiletries.

·        The amount of time it takes to get back the sum of money originally invested in something is named pay back period.

·        The audience was bored with our presentation because it was badly prepared.

·        The Bahia coast is developing rapidly for instance they have recently built several luxury resorts there.

·        The basic system and services, such as transport and  power supplies, that a country or organization uses in order to work effectively is called infrastructure.

·        The basic systems and services, such as transport and power supplies, that a country or organization uses in order to work effectively is called infrasture

·        The brand name Kristal is printed in large black letters on the label, with a picture of a waterfall.

·        The CEO of ABB Bank  is having a meeting with our boss 15.00 on Tuesday next week, according to the schedule.

·        The CEO wants to know how many TV sets we sold this month so we have to submit the sales report a bit earlier. Say, Monday?

·        The company has to adapt quickly to new changes in the market.

·        The company plants to roll out a series of new products over the next few years. “Roll out” is closest in meaning to: to make a new product, service or system available for the first time.

·        The customer has so much choice nowadays that a good brand is a necessity, so that one product is clearly different from another in his or her mind.

·        The director consolidate his position in the company by appointing and arranging new managers.

·        The goods made by one company or goods of one particular type that are sold in a shop is a product range

·        The government is worried  about high inflation and trying to control it.

·        The highway to Hanoi is under construction. As a result, the transport links have caused a serious problem for participants for a long time.

·        The introduction of a product to the market is called product launch

·        The last time I saw Jonathan, he looked very relaxed. He explained  that he’d  been on holiday the previous week.

·        The length of time that people continue to buy a product  is called product life cycle.

·        The life cycle of a product is the time people continue to buy it.

·        The Management  estimate a long term 50% increase in demand of PX model. This prediction relies on its steady rise in many recent years.

·        The meeting was carelessly planned and it resulted for the failure of negotiations.

·        The part of the business plan outlining the marketing strategy for a product or service is marketing plan

·        The percentage of sales a company or a product has is its market share.

·        The performance Evaluation is very important we want to have at least two full hours for that.

·        The position went to a/an external candidate. No one in my department can take it over

·        The price was correct so the product sold well.

·        The price went down but sales did not increase.

·        The problem with him is that he does not believe in our abilities.

·        The product did not sell well because it was not promoted in the right way.

·        The product was fine  but the price was not correct.

·        The responsibility of the sales is informing customers about products and persuades them to buy.

·        The results from our new Mexican subsidiary are very impressive there is a steady rise in sales figures.

·        The salary is negotiable can we meet some time next week to discuss it before signing the contract?

·        The sales Department met is sales target .It sold 10.000 units.

·        The situation is more serious than we thought so we must hold an urgent meeting to reassess it.

·        The systems for taking dirty water and other waste products away from building in order to protect people’s health is know as sanitation

·        The transport link including shuttle buses and double deckers between the ACT and its surrounding regions and beyond is important to the community and the development of the local economy.

·        THERE

·        There are a lot of facts and details for the presentation. It is our job to collect all the information and conduct a good topic.

·        There are different ways you could improve your performance for instance you could try and visit five customers a day instead of three.

·        There are two options to consider: first, outsourcing the cleaning and second, hire a full time cleaner.

·        There is a growing awareness of the need to increase productivity to meet consumers’ demands.

·        There was a very positive  reaction to my suggestion. Nearly everyone found it suitable with the current situation of our company.

·        THESE - THEY

·        These shares have given me a good return on my investment

·        They apologized to everyone for their failure to deal with the crisis.

·        They are doing .some fascinating research on the demand of customer group of above 50 year old.

·        They are implementing  some fascinating into/ on the demand of customers group of above 50 years old.

·        They asked him how he dealt with those problems in his previous job.

·        They had a lot of orders because they advertised in the national press.

·        They had their land mortgaged to give them a/an idea of what price to sell it for.

·        They say the banks are going to raise interest rates soon.

·        They were arguing with each other which film to go and see.

·        THIS

·        Thirdly, with regard to promotion and place, it is clear that the name spring Balm still means nothing to most consumers.

·        This area is famous for magnificent waterfalls dropping from high mountains.

·        This company has simple management structure there are only 3 senior managers.

·        This company manufactures automobile parts for GM. “manufactures” is closest in meaning to products.

·        This gives them a consumer profile that is to say a kind of picture of the typical customer.

·        This laptop cost me a fortune so I couldn’t afford to buy a video camera.

·        This time only one, in fact. But it is a very special product indeed.

·        This way, they find it easier to stay throughout the day.

·        Three. Right. I’ve made a note of that, and I’ll call you back to confirm the appointment.

·        T

·        Tim took up a position as Sales Manager.

·        To again as much experience as better, he worked harder  than other staff in my department.

·        To fight against poverty, we need to find solution to serious unemployment problems.

·        To gain as much experience as better, he worked hardly than other staff in my department.

·        To keep our staff informed at every stage of the project can help us to deal with problems timely.

·        To make  a new product available to the public.

·        To make the presentation more interactive, should we ask  People to phone in with their opinions.

·        To manage people more successfully you should apply rules flexibly.

·        To reduce the unemployment level inside the country, many Vietnamese workers are sending  abroad to work.

·        To the vast majority of business people, there never seem to be enough time.

·        Today, she has bought some fruits, rice because she is going to have a big party this Saturday.

·        Tomorrow I have to report on February’s sales figures.

·        U

·        Unfortunately have to change our plans owing to unexpected problem here at headquarters.

·        V

·        Vietnam is in tropical climate so its rainforests are green all year round.

·        Vietnam is one of the biggest markets for Ferrari products as Ferrari’s sales has grown rapidly for the past 6 months.

·        Vietnam possesses many lovely beaches where visitors can enjoy water sports like swimming, surfing or diving.

·        WE

·        We always do research on our products, so we can prove that they are the best on the market.

·        We apologize for not reporting to you on time.

·        We are afraid that we have to make  Some changes to the design.

·        We are contractually obliged to provide adequate security for the shipment.

·        We are expecting to make a profit within 5 years although we’d like to break even a bit carlier  if possible.

·        We are going to launch a new series of shampoos next summer. We have just done the research on customer demand.

·        We are trying to make a comprehensive marketing campaign that should cover  every detail.

·        We believe in our employees’ abilities so we’ve delegated important tasks to them.

·        We can choose either ABB Bank because both have excellent  reputation in financial service.

·        We can not leave on Wednesday 24 as we intended Instead we are leaving for Budapest on hursday 25 on the same flight, and returning to Stockholm on the Saturday morning.

·        We can now communicate instantly with people on the other side of the world on the internet.

·        We can’t foresee changes in economics. For example, we can’t see if there might be an increase or decrease in oil prices. Or a political dispute in  a region.

·        We expect and hope an operating profit of at least 20 million dollars next year.

·        We expect to open three new subsidiaries before long.

·        We had health conscious people in mind, as well as the elderly.

·        We have a tight advertising budget so we can’t introduce our new product on TV.

·        We have balanced our budget in other words, we did not spend more money than we received as income.

·        We have to reschedule the meeting for Friday because the CEO is busy all day Thursday.

·        We hope to beat our competitors before long.

·        We intend to launch a new range next summer

·        We intend to open a new sales office in Bratislava.

·        We made  a lot of money on that last deal.

·        We must  economize on electricity, so turn off those lights.

·        We must urgently look into ways of taking into account our employees’ suggestions.

·        We should also remember to praise our employees for their good work.

·        We should suggest a good topic for the audience. It will be more interesting if every gets involved.

·        We think it will have a life cycle of about three years.

·        We’ll obviously give preference  to candidates with pervious experience

·        We’ve invested a lot in this industrial zone because we’ve expecting big saving in the long term.

·        Wearing a tie was compulsory in his office. Everyone has to wear it during working hours.

·        Well my computer isn’t working properly I said.

·        Well, he’s giving talk till 10.00 but he could see you after that otherwise in the afternoon he’s preparing for a meeting but I’m sure he could fit you in.

·        Well, they do have a large budget, yes.

·        Well, we like to rely on our own people.

·        Were you expecting better sales figures?

·        WH

·        What advice would you give to a foreign manager who is going to manage staff in your country?

·        What are you doing next weekend? We are visiting a new client.

·        What did that man say to you ? do you still remember?

·        What is their best selling  products? I mean the product with largest sales.

·        What is your sales forecast?

·        When did you launch this advertising campaign?

·        When he was at Oliver’s flat yesterday. Martin asked if he could use the phone.

·        When I rang Tessa some time last week, she said she was busy that day.

·        When I was 19, I often went fishing with my granny.

·        When people plan to buy a product, they ask their friends and relatives about their experiences with that particular type product.

·        When socializing for business in your country how important is being on time?

·        When will I get a new computer I asked finally.

·        When your employees are satisfied, they work more effectively, so respond to their needs without delay.

·        When your friends tell you about the wonderful vacuum cleaner they have just bought  it, or about this absolutely delicious new brand of fruit juice, that is the word – of – mouth advertising.

·        Where did they advertise their new range?

·        Which market segments has your product been most successful in?

·        Which of the following do you use to plan your day? A desk diary

·        Which of the following is used to memorize new words? Making sentences.

·        Who did you target your new product at?

·        Why didn’t you contact an advertising agency.

·        Why do you invest so much money in  the project? Honestly speaking, it isn’t worth a penny.

·        Why do you leave the sales conference so early? What is unusual for our marketing plan/

·        Why don’t you throw out these files? We have not used them for a long time and we need more room for the new files.

·        Why isn’t your ready asked my boss.

·        With regard to price, we should look careful at our competitors’ policy and make sure that our price is correct.

·        Word of mouth information spreads more quickly than any other form of advertising, especially among them teenagers.

·        Would you like to talk to our Marketing Manager?

·        Y

·        Yes, that would be very useful. Thank you.

·        You have all invested significant amounts of time and energy in making  this project successful.

·        You should be careful when doing business with foreign entrepreneurs as their culture is different from yours.

·        Your staff will often have good ideas, so listen to what they have to pay.

·        Brazil has everything to offer the visitor: 7.300 km of coastline, much of it empty, endless beaches; the planet’s biggest rainforest; an area of wetlands full of alligators and jaguars; colonial cities and jaguars; colonial cities and spectacular waterfalls.

·        The Bahia coast innortheast Brazil is a particularly attractive area for tourism

·        Several luxury resorts have been built there

·        Recently a $ 170 million five – hotel complex at Sauipe opened

·        With its 18 hole golf course and designer shops, Sauipe is hoping to attract rich, for- eign visitor

·        The tourist industry had problems in the past because of high inflation which led to short term planning

·        Hotels however, are long term investments, often with paypack periods of over 15 years.

·        If resorts such as Sauipe are going to attract significant numbers of tourists, they have to solve several problems.

·        For a start, Brazil needs cheaper and more frequent international air travel.

·        Brazilian airlines have actually decreased the number of scheduled international flights in the past  t

·        A       (USEFUL A6)

·        A caller phones in but your colleague is not in the office. You say: Jane is not in….

·        A participant interrupts you when you are speaking. You agree to let him speak out his opinion, you say: certainly.

·        C

·        Can I speak to Mr. Howard please? As a receptionist, how do you reply: hold the line…

·        H

·        How are things going? Means you want to ask your friendly about: his business….

·        I

·        If you agree to choose a supplier, you say: OK…

·        If you want to check the information again, you say: why don’t you….

·        If you want to check time for the meeting, you say: sorry….

·        If you want to clarify the information, you say: what exactly….

·        If you want to interrupt your colleague in a meeting, you should say: could I…

·        It is very interesting talking to you but I have to deal with an urgent phone call. You want to: end the conversation.

·        O

·        One of your colleagues wants to contribute her ideas to the Marketing plan. She says: I think…

·        W

·        When you want to end a conversation. You say: I think…

·        Y

·        You are receptionist of FUTIS company, choose the best response to phone call: FUTIS….

·        You are sitting on a bus and want the person in front of you to shut the window. You say: could you shut the window?

·        You ask your boss for permission to leave work early. You say: it is all right…

·        You colleague has a great solution to your problem. What would you say to show your interest: how interesting.

·        You didn’t hear the name of the manager clearly. You say to his secretary: I am sorry…

·        You greet a friendly you haven’t seen for a few weeks. You say: hello Peter, what’s…

·        You need a telephone number from a guest so you say. Could I have….

·        You want some advice from a friend. You say: all answers…

·        You want some more details of the new model. You say: could you…

·        You want to ask the waiter to bring you another drink. You say: Excuse me. Can I have….

·        You want to end a phone conversation. You say: I think…

·        You want to invite someone you have just met to go to the theatre with you. You say: would you like to…

·        You want to know how to get to the station, and you ask a stranger: all answer…

·        You want to recommend a new restaurant to a friend. You say: you had…

·        Your boss suggests that you work overtime on Saturday, but you don’t want to. You say: sorry, but…

·        Your colleague says. Is it possible to open up a new store in Shanghai? I think it will be profitable one. You want to listen more to her idea, you respond: go ahead…

·        Your colleague suggests an idea. You don’t like the idea, you say: I don’t think that’s a good idea.

·        Your friend tells you: I have received a lot of big orders. Our sales have gone up steadly you respond: great….