·         ….. a lost document means to supply or substitute an equivalent item.: Replacing

·         ….. his sickness, he went on his night shift.: Despite.

·         ….. is all the documents that you need for something, such as a court case or buying a house.: Paperwork.

·         ….. is when someone loses his job in a company because the job is no longer needed. Redundancy.

·         …..and facial treatment are provided in beauty salon: Massage.

·         …..his sickness, he went on night shift.: despite

·         …..is a sudden, large growth in business or sales. Boom

·         ….informs consumers about the existence and benefits of products and services and attempts to persuade them to buy: Sales $ marketing

·         ….of priority, the aims of the conference are: first, to allow managers, then to get to know each other and finally, to discuss how the company can improve its service.

·         …… is the amount of work a person is expected to do.: workload.

·         …… is the way people choose to organize their lives. Lifestyle.

·         ……. Skill is one of the most important skill in leadership courses as it helps people to communicate effectively with others.: Presentation

·         ……Department is responsible for staff matters in the company. HR

·         ……is the same given to all the sales ads, catalogues, prize offers which find their way into your letter box without your requests: Junk mail.

·         …his sickness, he went on his night shift.: Despite

·         …this month we have received a lot of complaints about late deliveries.: so far

·        A

·         A Chinese company developed this amazing software.

·         A deposit account is better than a current account because your money earns interest.

·         A flexitime system can help to reduce stress levels of employees by giving them more control over their working hours.

·         A large business organization that consists of several different companies that have joined together is called a conglomerate.

·         A lot of innovators are more interested in technology than in business so there are not many new business ideas.

·         A number of other companies have moved production to lower cost countries in recent months.

·         A patent for an invention is a legal document giving the inventor the right to stop other people from using the invention without his permission.

·         A/An advertising campaign is an organization’s program of advertising  activities in order  to sell a product.

·         Abuse of telephone and email systems seems to be the most difficult problem in any company.

·         According to some  studies  made by University of Chicago, miners and police officers are the least happy people who work under pressure.

·       AF

·         After 20 years working for APPLE, John Smith decided to give up .his job as CEO to work for a small construction company.

·         After being short- listed, the successful applicant will be invited to a (an) interview a discussion between the employer and the potential employee about job  requirements.

·         After last week’s successful interview, the candidate was offered a two year contract with DellVietnam.

·         After long negotiations, we found the way to enter theFar East, a market which was closed to us before.

·         After the yoga courses, employees claim to have more energy.

·         Alexander Graham Bell, a Scostsman invented the telephone.

·       ALL - AN

·         All sales staff have to attend the meeting as it’s very important.

·         Anita and Gordon then developed a new business philosophy ”profits with principle.

·         Anita Roddick, the founder  of the Body shop, was born in 1942. she established  the shop in 1976.

·         Apart from selling products, sales staffs are people dealing with customers ’complaints  their unhappy feedback on the company’s products and services.

·       AS

·         As it is a very important contract, Jane Smith, the HR Manager is responsible for looking after the Japanese visitors.

·         As many of us were not happy with .the name “healthful”, we decided to rename it.

·         As of the traffic jam, we had to set off early.

·         As soon as she approached the kid, he ran away  she tried very hard to catch him bur failed.

·         As soon as you finish the meal, the waiter will bring you a bill.

·         As they had an exciting idea to promote they decided to exhibit at the inventor’s Fair.

·         As you know we’re going to launch a very special new product

·         As you know, our company is growing rapidly at present we produce 300 machines per month.

·       AT

·         At Microsoft, employees can choose the time they start and finish work each day. They work flexi – time.

·         At present Fabtek is trying to expand by licensing other manufacturer to produce interesting products with Protean.

·         At present, scientists are looking for a better quality of life.

·         At the end of June, we will sign a valuable contract with a Japanese dealer. The contract is worth $ 60 million.

·         At the moment, they are needing some new equipment for their new office.

·         Attending the formal meeting are the chairman of BLUEBIRD Corporation, president of ACB Incorporation, CEO of SVARFAT and reporters from CNN, Reuters and BBC.

·         Axatel immediately swamp the marketwith the cheap mobile phones they had developed.

·       B

·         Banana bags are used as miniature hothouse to protect and ripen bananas during transport.

·         Be quick please. All computers in our companies have broken down.

·         Because of strong competition, profits have fallen sharply recently.

·         Before June, James suffered from stress, resulting in his two- month treatment at theGeneralHospital.

·         Before you develop a marketing strategy for a client, you should have a discussion with him about his business objectives to know what he wants to achieve in business.

·         Being a sales person, you enjoy a bonus if you have two orders in a month.

·         Biomax is an environmentally- friendly product as it can naturally decompose after using it decays and disappears eventually.

·         Body shop opened the first shop selling cosmetics packaged in recyclable bottles. These bottles can be recycle.

·         Buying “green” products is a good way to reduce waste and protect the environment.

·       C

·         Can I check the time and date of delivery with ABB and get back to you?

·         Candidates must register before 30 April because It is the deadline for application.

·         Chanel, the French fashion designer, created the little back dress’

·         Companies which are prepared to spend a lot on R $ D may make a breakthrough by having an original idea for a product which others later copy for example Sony and the Walkman.

·         Corporate entertaining is used to improve the relationship with customers.

·         Costa rica used millions of bags to cover  bunches of bananas for export.

·         Could you please cook this beefsteak a little more ? I don’t like it rare

·         Could you tell us how you coped with difficulties successfully at work?

·       D

·         Did you pay for the dinner last night? What an expensive meal!

·         Do you agree that the best way to have .a good idea is having a lot of ideas?

·         Do you think that men and women deal with race discrimination differently?

·         Don likes quite places so he always stays at Pacific Ocean, a peaceful hotel inMalaysia.

·         Don’t keep your savings under your pillow , they’ll be safer in the bank, and it’s less stress for you.

·         Due to the heavy rain, our visitors turned up very late at our annual dinner held in Hilton Hotel.

·         Due to the train crash, a lot of cars got stuck in a traffic jam that lasted nearly 4 hours.

·         During the economic boom managers often have to take on new staff.

·         Dyson spent 15 years trying to persuade the banks to support his ideas of British manufacturing.

·       E

·         Each staff working in Sales Department is entitled to a pay rise after spending two years inEurope.

·         Every family is considered to be a miniature society. “Miniature means very small

·         Everyday, I surf  the Internet to look for necessary information on my subjects.

·       F

·         Fabtek is a small company based in Hamburg, Germany. It’s produced a new type of fabric called  Protean.

·         Finally we achieved a breakthrough after we had tried to solve that problem for 3 years.

·         FPT is advertising a vacancy in the Finance Department. They need a new accountant.

·       G

·         Gemini first opened  its store inCambodia.

·         Generally speaking, working families with both members working causes serious problems for children in their family.

·         Great idea are generated in different ways.

·       H

·         Has anybody ever made a formal presentation? Yes, Sergio has

·         Has Marie ever made a formal presentation? No, she haven’t

·         Has Marie ever negotiated an important contract? Yes, she has

·         Has Sergio ever asked his boss for a pay rise? No, he hasn’t

·         Has Sergio ever made a formal presentation? Yes he has

·         He has developed a new range of products which increased the sales. That’s why he received a(an) award for it.

·         Daily is a newspaper which provides answers to questions about nutrition body weight, and the role of diet in improving and maintaining your health.

·         Hello, computer Department. Carla speaking.

·         High profile entrepreneurs were invited on TV and asked to talk about innovation and change.

·         High profit businessmen were invited on a radio programmer talking about innovation and change.

·         Hiltex immediately filed a patent for their new machine as they were worried that their competitors would copy them.

·         Hotel Moonpark offers a wide choice of large conference rooms.

·         Housewives complain about prices in the market because the cost of living is rising very fast now.

·         How about offering a free medical check medical check up to staff every year?

·         How about…a free medical check up to staff every year. Very small.

·         How many participants are there in our sales conference? Participant are people in the conference.

·         HR Managers have to decide how much to pay their subordinates because income can determine how long the employee will stay with the company.

·         Hurry up, kids drink up cokes or you’ll be late for school.

·       I

·         I always feel stressed when I have to make .a presentation in E.

·         I am going to the dentist’s today because my front tooth hurts badly.

·         I am sorry I am late because the traffic is bad today.

·         I do not like Thai food because it is very spicy .Thai cooks always put a lot of chilly and pepper into their food.

·         I first met him when I was attending a training course inTokyo.

·         I have a nice to five job. I work 8 hours a day.

·         I have just opened a deposit account with Kommerzbank. Do you think they are OK?

·         I have known Bill since I was at college.

·         I have worked for Petrolimex for nearly twenty years.

·         I kike to work part time so that I can more time with my family. I want to work only in the morning or in the afternoon.

·         I often tip the waiter for their good service after the meal, usually $ 5 for a dinner.

·         I spent a fortune on clothes with my first salary.

·         I was planning to visit some interesting sights onHong Kong, but I didn’t have enough time.

·         I was planning to visit the Head Office next week, but now I have put it off became I don’t have enough time.

·         I was planning to visit the New York office next week, but now I have put it off because of work pressure.

·         I was really worried when I had to meet our new sales team inTaiwan as it was my first time there.

·         I will get on to Mrs. Hart and she will have a reply X tomorrow morning.

·         I work six days a week and never have a holiday for six months. That is why my family calls me a workaholic

·         I work six days a week and never have a holiday. My girlfriend says I’m a workaholic.

·         I worked until 11 o’clock at night to meet the deadline for presenting the report.

·         I worked very late last night so I am taking a morning off tomorrow.

·         I would like some hot drink. Could you please  turn on the coffee machine, please?

·         I would like to thank my line manager for affectively supporting me in this projects.

·         I’m afraid you’re not correct. You CAN”T say a bunch of pineapples.

·         IBM is expanding as it has just established new units and subsidiaries inEurope.

·       IF

·         If a product meet customers’ need, it will fill  the gap in the market

·         If an idea is really good perhaps the product fill a gap in the market it may even win an award for innovation.

·         If we do not want anybody to steal our idea, we should apply patent straightaway.

·         If you enjoy an outdoor activity, you should go to a/the horse race

·         If you get a salary, you are earning a regular income.

·         If you have a clear business pan. You can raise investment easily for your new company.

·         If you lose your credit card don’t panic just tell your bank immediately

·         If you’re looking for a great idea, think of something you need which is not readily available on the market.

·       IN

·         In 1971, she married Gordon Roddick. They ran a small hotel and restaurant inBrighton, but after three years they decided they wanted a different way of life for themselves and their two children.

·         In 1985 Anita Roddick was named Business Woman of the Year inLondon for her success in business.

·         In 1985, Nicholas albery founded the institute for Social inventions.

·         In Britain it is common for white collar workers to work in open plan offices. This kind of office helps staff to communicate better.

·         In business world, women at top management represent 0.8%. there are only 24 female top executives in theUS.

·         In June, I am going to .Australia on .holiday.

·         In my company, cleaners receive their wages  every Friday for their service.

·         In my opinion, finding .a new use for something that already exists is also a great idea.

·         In order to be more competitive, Espassabi has build up their range of off the peg summer dresses.

·         In order to enjoy a 5 day holiday next month. Jane has to work twice as hard.

·         In order to make an invention be patentable, 3 essential conditions must be fulfilled

·         In order to meet the deadline, 300 employees have to work day and night in two factories.

·         In order to reduce stress in the company meditation and yoga courses are provided after working hours.

·         In simplest terms, negotiation is a discussion between two or more disputants who are trying to work out a solution to their problems.

·         In such famous restaurants as Pane et Vine and Blunders, you have to book a table in advance.

·         In the 1960s she trained as a teacher inEngland and worked for the United Nations inGeneva.

·         In the 1970s, the advertising for Alka Seltzer- a product for acid indigestion – showed a hand dropping one of the tablets into a glass of water.

·         In the 1997 recession, a lot of Asian companies had to cut down corporate gift giving to reduce their expenditures.

·         In the difficult condition, our workforce remained the most valuable, and I would like to thank them for their efforts.

·         In the past, the factory produce .4.000 units every month.

·         In this meeting, we need to take over some urgent matters such as high staff turnover and growing competition from our rival company. These matters should be completed before our shareholders’ annual meeting that will take place in early August

·         In those days, husbands didn’t let their wives  get jobs.

·         In Vietnam, the government is trying to solve transport problems causing 569 road accidents last year.

·       IT

·         It can cost four or five times as much to gain a new clients as it is to keep an old one.

·         It has been 1 hour since the meeting started but our boss is still carrying on talking about his trip toMalaysia.

·         It is impossible to make that project feasible without sponsorship from TAPEPT a multinational company located in our town. We don’t have enough money.

·         It is noted that there was an increase in the involvement of women in hospitality activities, which resulted issuing 300 membership cards for women last month.

·         It is unfair that my Marketing  manager always asks me to work.at weekends.

·         It was said that all the participants would arrive on Friday evening and left on Saturday morning.

·         It’s not my responsibility to deal with this problem. I will report to my line manager and get back to you soon.

·         It’s the peak season and the business is very busy now so we need to employ some more staff.

·         It’s true that once you’ve discovered a need that has not yet been met, you’re halfway to  a good business idea.

·       J

·         Jane Austin has a qualification in accounting from theUniversity ofToulouse.

·         Jim believes the move will enable the company to cut production costs by 30 percent.

·         Jim left the ENCARTA corporation after ten year working because he had promotion opportunities there. His boss will never appoint him Director of sales.

·       K

·         Karl has a heavy workload at the moment because several colleagues are sick.

·       L

·         Last week, the Marketing Manager reminded James of our latest order toBrazil.

·         Last week, the President told the Management team that the small scaled project with IBM would worth considering

·         Last year’s conference took place in Hotel but this year’s venue is in Dawoo Hotel.

·         Like any other forms of property, the patent can buying selling or hiring

·         Luckily, they discovered the fault while they were extending their new range of products.

·       M

·         Many companies have introduced more  flexibility to encourage the female workforce to return to work after maternity leave

·         Many innovators find it difficult to explain their ideas in business terms.

·         Many parents failed to control their children’s spending because they are too busy with their work.

·         Market research information about what customers want and need .

·         Most companies spend a large amount of money on R&D to develop new products.

·         Most patents are not completely new. Most of them are in fact for improvements in technology which already exits.

·         Moving plants or factories to lower cost areas enables companies to save more money to reinvest in their business.

·         My boss deserves to be an innovative leader. he always tries to find new ideas, new solutions to old problems.

·         My boss was late for the annual meeting because she had to spend hours finding a place to park her car.

·       N

·         Nobody knows who dreamt up this amazing software

·         Nowadays, customers are more and more price conscious they usually compare the prices carefully before buying anything.

·         Nowadays, people prefer taking part in activities to watching others in entertainment.

·         Nowadays, young mothers often use disposable nappies for their babies. They are designed to be thrown away after using once.

·       O

·         Oh, no! the banks are closed now, so I Can’t cash this chegue today.

·         Oh, the hot pot is boiling it smells so delicious.

·         On the other hand, some products are developed in response to customer research.

·         One of the most important skills of a manager is to know how to negotiate with unions, suppliers, customers during strikes. He has to persuade the trade unions to give up strikes or demonstrations.

·         One of the selling points of Dazzle – a range of shose for young women is their colors can be changed at any time. This really attracts customers.

·         One way of the most effective way to deal with high levels of stress is to go to a stress counselor.

·         Or a great idea could allow a company to enter a market which was closed to it before.

·         Or the product does something similar to another product, but faster, so it saves time.

·         Other people will buy any Green product which reduce waste or protect the environment, even if it is more expensive.

·         Our company headquarter is based in Germany.

·         Our company will miss a great opportunity if we do not go to the International inventors’ Fair.

·         Our market share has increased by 10% since we started to advertise on TV.

·         Our partner wants to look aroundHanoi before he goes back toCanada.

·         Our share price increased steadily .between 1998 and 2000.

·       P

·         Passengers of the Vietnam Airlines don’t have to pay extra for their meals during flights because they are included in the fares.

·         Patents are territorial rights. Which means, for examples, that aUK patent will only give the holder rights within theUK.

·         Perrier has thought up some really zany advertising campaigns.

·         Please hand in that  report on Friday afternoon.

·         Post its opened a new way of communicating and organizing information and now they’ve become an essential part of office life.

·       S

·         Sales have gone down  over the last six months.

·         Secondly, absences caused by stress related illness showed a similar trend in the period 1989- 1999 . they increased by 3% to research 17% in 1999.

·         Senior managers have to choose where to locate retail outlets. They are trying to find a good place in the center of the city.

·         Setting up a counseling service can help our staff top reduce stress.

·         She gave up a highly paid job to joint a mediation group inIndia. She’s completely changed her lifestyle.

·         She then decided to adopt a hippie lifestyle and began to travel extensively.

·         Since the recession  caused a big loss last year, the Management launched a new marketing campaign to boost sales.

·         So far, we have captured 50% of the market.

·         Some companies provide free samples so that their customers can try their products before they decide to buy.

·         Some executives would think little of running up a $ 10.000 bill.

·         Some hotel managers see horse racing increasingly as a more effective way of  building relationships.

·         Some of our volunteers wanted to get involved in the fight against poverty.

·         Some people will buy new products because the product enhances their status makes them feel more important

·         Something else to worry about – my bank manager wants me to repay my overdraft at once?

·         Sometimes an idea may simply be when a company exploits an opportunity to extend the product range, to offer more choice to existing customers.

·         Sponsorship of sports or arts events can be a powerful method of advertising

·         Staff retention is one again a key concers for almost two thirds of UK companies, while turnover in the retail section is higher double than the national average. Which underlined part is WRONG? Higher double than

·         Stop talking please. I have had to meet our new sales team inTaiwan as it was my find time there.

·         Stop talking please. I have had to put up with a lot of unfair complaints from you.

·         Stressed people always worry about making mistakes during their presentations. Errors can depress them easily.

·         Successful meeting always start and finish on time. Nobody comes late and everything is dealt within allowed time.

·       TH

·         The accountant  noticed .a serious error while she was checking .the accounts.

·         The advertising for Alka Seltzer was very successful and it boosted the sales by 100%.

·         The best way to have a good idea is having a lot of ideas.

·         The close down of factory in China resulted in a loss of 300 jobs.

·         The company achieved sales of 220 million in 2000.

·         The company restaurant does not offer very exciting food. I think we should take our customers out for s meal.

·         The company restaurant doesn’t offer very exciting food. I think we should take our customers out for a meal.

·         The conference planners have provide a free day on Saturday to give everyone the chance to look in the city.

·         The emerging market of cable TV in Vietnam is finally about to take off the sales forecast is very positive.

·         The fabric is made from fibres similar to nylon and polyester.

·         The graph shows the changes in the number of people staying off work because of back trouble and stress related illness.

·         The head of my department resigned last month. He decided to leave his job for seriously bad health.

·         The hotel has a large swimming pool that is open to the public. Everyone can enjoy their swim after 2 p.m.

·         The Management decided to cut down on spending.

·         The Management is looking  for ways of helping their employees deal with stress.

·         The most common forms of stress – related illness are heart attacks, high blood pressure resulting from hypertension.

·         The most popular spa treatment is massage which involves different types of touch, pressure or flowing movements applied the skin to release muscular tension and pain.

·         The new CEO has just appointed a new management team after the company.

·         The oil people are often conservative. They want to keep thing as they are.

·         The output has decreased considerably because five staff in the Production Department are under a lot of stress.

·         The plaint in her has died due to the lack of water.

·         The plan to build a new plant in china sounds interesting as we can take advantage of the local labor force.

·         The plant in her room has died due to the lack of waiter.

·         The shop assistants often receive complaints from dissatisfied customers.

·         The spacecraft disintegrated as it entered the Earth’s atmosphere. It was destroyed by breaking into small pieces.

·         The staff were not well prepared to cope with that difficulty so all were depressed.

·         The village is very far from the nearest town so it is not easily accessible especially in rainy season.

·       THEIR

·         Their assembly line is totally automated it can operate without workers’ help, so their finished products are certainly high fidelity.

·       THERE THESE – THEY -THIS

·         There are a lot of people at the ice – cream shop. I think it will take us at least 20 minutes to queue.

·         There is an increase of 15 percent in exports.

·         These are used to make a fruit cocktail EXCEPT veal.

·         These dishes are kind of seafood EXCEPT? Beef.

·         They come from customer ideas. These products meet a real need.

·         They didn’t go to the Trade Fair, so they missed a great opportunity to enter the American market.

·         This banana hasn’t ripened yet, so don’t eat it. It’s harmful for your stomach.

·         This is a very luxury hotel. You can play tennis in its tennis pitch.

·         This kind of chopsticks is made from corn, so they can decompose. After you use them, they decay and disappear.

·         This kind of our service allows customers not to pay all immediately after their purchase.

·         This model of motorbike is very economical. You can save much as it runs on less petrol than other designs.

·         This opportunity is very favorable, we must exploit it as fully as we can.

·         This soup is bland. We need to put more salt.

·       T

·         To avoid being copied we registered  a patent as soon as we recognized that the idea was original and unique.

·         To become a brilliant leader, you must bring together a number of qualities.

·         To reduce stress, the company has implemented a flexi –time system  that allows employees to organize their working time more efficiently. The policy will take effect tomorrow.

·         Trying to meet tight deadlines is always stressful.

·         Two books Radical Innovation and serious play have examined  the problem of innovation in large companies and what the companies do to develop their staff’s ideas.

·         Two secretaries can share their workload equally between them because it is easier to evaluate their performances.

·       V

·         Vadafone was making good profits when it introduced  its new Pay As You Talk’ service in 1997.

·         Vadafone’s great was to get customers to pay in advance for their calls.

·         Vicars and nursery nurses seems to be the happiest people because they do not suffer from high stress.

·         Vietnam is successful in reducing the high level of unemployment.

·         Vodafone’s great ideas was to get customers  to pays in advance for their calls.

·         VP Bank specialized in providing agricultural services for corporate sector.

·       W

·         We are interested in corporate entertaining because it can improve the relationship with our customers.

·         We don’t have enough fish, fruit and vegetable for the staff’s party.

·         We have been in this business for ever one hundred years.

·         We have employed 10% more staff than we did last year.

·         We have taken out a loan to buil up our business . let’s hope we can pay it back

·         We have to stop at the nearest gas station as we are running out of gas. The  tank is nearly empty.

·         We hope to achieve an agreement on energy issue in the next negotiation.

·         We look for ward to welcoming your President to our country.

·         We need to have a look at our personnel policy because of our

·         We need two large meeting rooms for 29 participants and full secretarial service in 4 small functional rooms for the workshop. Which hotel best meets the requirements of our conference?

·         We scrapped the project because the funds were running out.

·         We’d like to recommend the model AF 20 which is manufactured in American by Tazak Corporation.

·         We’re a big computer in this area. We often supply .computers for offices hospitals and schools.

·         We’ve look at several models of cars which could be suitable for our company.

·        WH

·         What a careful technician! He pays attention to every detail of this model.

·         What a careful technician! He pays attention to every detail of this model.

·         What a difficult colleague! He is not easy to work with.

·         What do you do when you first go to a restaurant? Ask for the menu.

·         What food did you try when you went toBeijing.

·         What were you doing when I called you this morning.

·         When a paten is granted, the invention becomes the property of the inventor.

·         When Mr. Buggin was a child, he used to collect bus maps and timetables in his leisure time. And now he has a huge box containing those things.

·         When one person goes off sick, every one has to work twice as hard

·         When stressed, my boss easily gets angry  with subordinates.

·         When the staff heard about redundancy, they left very depressed every one  was sad and hopeless

·         Which is NOT served as dessert? crab

·         Which of the following is a kind of fruits? Banana.

·         Which of the following is not included in a three course meal? Barbecue.

·         Which of these ingredients is NOT used to make the green salad? Wine

·         While she was traveling around the world she learned many different customs and rituals form many different countries and become interested in althropology.

·         While we were attending the Trade Fair in Berlin, I met my old colleague by accident.

·         Why did you turn down their offer? Don’t you want to work for the biggest computer company?

·         Will Olga Rakovsky receive an award for the antivirus software she has developed?

·         With this “pay as you talk” service, our customers could .carefully budget the amount of money spent.

·         World leaders hope to achieve a major breakthrough at the

·       Y

·         Yesterday, Sara was trying all morning to negotiate a deal with ABC, an important new customer.

·         You go to the concert .when you want to listen to music.

·         You should apply for a patent for your invention in case someone steals it.

·         You should retain your customers as loyal customers can boost your sales.

·         Your new marketing plan is unrealistic so I don’t agree with you.

·         Your sister in-law has just come here. Why don’t we take, out tonight? There are a lot of night-club in theOld Square.

·         Z40, the new drug made by Pharmaco, market a(an) turning point in treatment of HIV AIDS.